Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Network Infrastructures Good to have skills : SD-WAN Operations Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Role Summary The Network Engineer is responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, including routing, switching, and wireless environments. The role involves working in medium to large-scale networking environments, providing L2/L3 level support, executing changes, and ensuring network stability and performance.

Key Responsibilities

1. Network Operations & Support

Perform day-to-day administration of LAN, WAN, and WLAN infrastructure. Monitor network performance, availability, and capacity using network tools. Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.

1. Routing & Switching (Cisco,Juniper)

Configure and troubleshoot:

VLANs, STP, EtherChannel Layer 3 routing (OSPF, BGP, static routing) Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).

1. Wireless Networking (Cisco / Aruba)

Manage and troubleshoot wireless networks:

Aruba Controllers, Access Points, Aruba Central Cisco Wireless Controllers (WLC) and APs Handle SSID configuration, RF optimization, authentication issues, and roaming problems. Ensure wireless coverage and redundancy for enterprise environments.

1. Incident, Problem & Change Management

Handle incidents, service requests, and problem tickets within SLA timelines. Perform root cause analysis (RCA) for recurring issues. Execute standard and emergency network changes as per change management process.