In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
The Customer Excellence Supervisor has the responsibility for Project Logistics Operations & Customer Service Teams. The purpose of this role is to achieve the highest customer service quality and profitability goals through the management of the supporting workstreams within the team. The role is to manage a team of team leaders managing different customer types and/or scopes. Establish a team that drives and leads Customer Excellence for all orders and shipments to deliver the best overall service level for the clients. Ensure that the team surpass the customer's needs. The individual should have the financial acumen to be alert for any revenue-making opportunities as well as risks to the P&L.
How you create impact
Operational / Tactical duties
Ensure the team is driven to provide the highest customer service quality is given at all times.
Ensure operational efficiencies and continuous improvements
Ensure the required staff levels are maintained based on the business and financial requirements
Successfully onboard new business ensuring that the client's requirements are met and that profitability is achieved
Making sure that all systems and data are accurately and timely recorded including (but not limited to) OGS, Salog, and HSE App
Ensure customer KPI’s are properly implemented, facilitated and maintained/monitored
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Drive continuous improvements based on customer needs or global Project Logistics initiatives
Leadership Responsibility
Creating and managing an independent team
Pro-active resolution of client issues and escalations
Financial Responsibility
Project Logistics P&L management, meeting NPII targets and maintaining financial reporting as required
Successfully onboard new business ensuring that the client's requirements are met and that profitability is achieved
Establish the minimum profitability margins
Strategic Responsibility
Customer retention and relationship building
Drive customer engagement
What we would like you to bring
3–5 years of experience in Project Logistics or International Freight Forwarding.
Hands-on experience with international air and sea import/export operations.
Strong customer service and relationship management skills.
Good operational knowledge of project logistics and freight forwarding.
Experience handling heavy lift, OOG, breakbulk, or oil & gas cargo is preferred.
Strong communication and problem-solving skills with the ability to manage customer escalations.
Ability to coordinate with customers, operations, carriers, and overseas offices.
Commercial mindset with exposure to customer retention; upselling experience is a plus.
Willingness to travel to ports and customer sites within Mumbai and occasionally outside.
Positive attitude and ability to work effectively in a fast-paced team environment.
What's in it for you
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.
Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.
Who are we
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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