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We are currently seeking a Software Development Advisor to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).
Mainframe AIL production support
The Senior Mainframe Production Support Lead is responsible for ensuring 24x7 stability, availability, and operational excellence of Life Insurance applications, running on a z/VSE mainframe platform. This role provides L2/L3 production support, leads incident triage and resolution, ensures SLA compliance, and supports critical batch and online insurance processes in a highly regulated, SLA‑driven environment.
Key Responsibilities
Production Support & Operations
Provide L2/L3 production support for AIL mainframe insurance applications.
Monitor and ensure successful completion of daily, weekly, and monthly batch cycles.
Support batch cycle execution, including job monitoring, restarts, reruns, and data corrections.
Perform abend analysis, issue resolution, and production recovery activities.
Ensure end‑to‑end data flow, coordinating with upstream and downstream systems to confirm timely receipt and processing of production files.
Incident, Problem & Change Management
Perform incident triage, prioritization, and assignment for production issues.
Conduct in‑depth incident analysis, troubleshooting, and resolution.
Apply temporary or tactical fixes where required (without code changes) to restore service.
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Proven expertise in batch operations support, including job monitoring, restarts, reruns, abend resolution, and data corrections.
Experience using ITSM tools such as ServiceNow and Jira, with strong knowledge of ITIL‑based Incident, Problem, Change, and Release Management processes.
Life Insurance domain experience strongly preferred, particularly supporting Acquisition and Policy Administration systems.
Demonstrated ability to perform deep technical troubleshooting, root cause analysis, and production recovery.
Proven experience working under pressure during P1/P2 incidents, meeting strict SLA response and resolution targets.
Strong communication and stakeholder coordination skills, including interaction with business users, vendors, infrastructure, and application teams.
Strong ownership mindset with a focus on system stability, reliability, and business continuity.
Demonstrated leadership capability to guide cross‑functional teams during high‑severity production incidents.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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