Senior Customer Analytics Specialist

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Role

As the Customer Insights Analyst, you will be a hands-on analytics contributor focused on building dashboards, reports, and visualizations that help teams understand customer sentiment, trends, pain points, and opportunities. You will work with data from Qualtrics, Tableau, Salesforce, support systems, customer journey programs, and other sources to create reporting that supports business decisions and CX action planning. This role is ideal for someone who enjoys hands-on analysis, data storytelling, dashboard development, and finding practical ways to make customer insights easier to understand, access, and act on.

Your Impact

In this role, you will turn customer data into clear, actionable insights that help teams improve the customer experience. You will:

• Build dashboards, reports, and visualizations that highlight customer trends, journey pain points, and business opportunities.

• Analyze NPS, CSAT, survey responses, support interactions, product usage, digital behavior, and other customer signals. Use Qualtrics or similar survey tools to support Voice of Customer reporting and feedback analysis.

• Explore Agentic AI and automation opportunities to improve insight generation, reporting, and customer feedback analysis. Support customer journey reporting by connecting survey feedback, operational data, and customer signals. Translate data into clear insights, summaries, visualizations, and business recommendations.