Principal Engineer - SolarWinds Service Desk

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

We are looking for a Principal Engineer to serve as the architectural leader for the Service Desk product. This role is intended for a senior individual contributor who can define technical vision across multiple teams, drive major architectural decisions, and lead the design and implementation of complex initiatives that span frontend, backend, platform, and data layers. The ideal candidate is deeply proficient in Ruby on Rails, AWS cloud architecture and services, modern frontend and backend system design, relational databases such as MySQL, Elasticsearch, and data architecture. They should be comfortable working in ambiguous problem spaces, influencing product and engineering direction, and turning complex business and customer needs into scalable, secure, and maintainable systems.

Key Responsibilities

• Own and evolve the technical architecture for the Service Desk product across application, platform and data domains.
• Set technical vision and strategy for areas that span multiple teams and services, and drive technical decisions that have broad product impact.
• Architect, lead, and help implement major initiatives, including large feature investments, platform changes, and technology modernization efforts. Stay hands-on in critical code paths across our Ruby on Rails and Python services.
• Provide architectural leadership for cloud-native solutions on AWS, including application services, data services, observability, security, and operational resilience.
• Define and guide data architecture decisions, including service-to-database boundaries, schema evolution, indexing strategies, data access patterns, and search architecture across MySQL and Elasticsearch.
• Influence product requirements and engineering plans in partnership with Product Management, helping shape solutions that are technically sound and aligned with customer needs.