Lead, Customer Experience Program Manager

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

About the Role

We are looking for a highly organized and analytically minded Program Manager to support cross-functional customer experience and go-to-market initiatives. This role sits at the intersection of Customer Experience, Business Units, Product, Marketing, Support, and Customer Success, helping drive customer listening programs, market insights, operational coordination, and strategic initiatives across the organization. The ideal candidate combines strong program management capabilities with analytical thinking, stakeholder management, and curiosity about customer and market trends.

Key Responsibilities

Customer Listening & NPS Programs

• Support execution of relational and transactional NPS/customer feedback programs

• Coordinate survey launches, communications, reporting timelines, and follow-up actions

• Partner with Business Units and functional teams to review customer sentiment trends and identify opportunities for improvement

• Track and manage action items resulting from Voice of Customer (VoC) insights

• Help drive closed-loop feedback processes and customer follow-up coordination