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Description
Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.
Job Overview and Responsibilities Serves as the main product support manager for United’s Flight Training department. Responsible for program oversight and ownership of United's Training Management System, Qualification Management System, and other associated flight training products. Manage all aspects of Flight Training integrations in conjunction with Digital Technology between internal and external United Airlines systems. Understands key Flight Operations business drivers in relation to technology updates, support, and system modernization efforts. Responsible for oversight of Pilot Qualifications including management of the FAA Pilot Records Database information. Performs other duties as assigned by the Senior Manager – Pilot Qualifications.
Maintain and manage oversight of United’s Training Management System, Qualification Management System, and other associated flight training products. This includes serving as a business subject matter expert for all related Flight Operations systems and acting as a team lead for initiatives with internal work groups and external vendors
Coordinate, oversee, and provide business support on the planning, execution, and delivery of development projects related to pilot training. This includes constructing detailed business requirements documents (BRD), conducting user-acceptance testing (UAT), and coordinating with United’s project management office (PMO) to ensure effective communication with timely and successful deployments on initiatives
Manage and oversee the business’ responsibility in modernization efforts and enhancements of related software within the Flight Training department. This includes providing feedback and business oversight of future products/processes and long-term strategic planning
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Provide support for flight training tools, initiatives, projects, and system integrations ensuring their effective use, regulatory compliance, and continuous improvement. This includes conducting regular quality assurance audits for system and program integrity, project prioritization exercises, and conducting regular strategy sessions with stakeholders
Provide oversight and management of Pilot Qualifications personnel
Responsible for development and maintenance of FAA Pilot Records Database (PRD) information
Ensures United is compliant with FAA PRD regulatory requirements by auditing and regularly actioning application program interface (API) updates with Information Technology and external vendors
Other duties as assigned
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree in Aviation Management, Information Technology, Project Management, or related field
Information Technology product and software development knowledge and skills
Ability to interface directly with program developers on the construction, design, and development of IT programs and systems
Ability to develop automation workflows, dashboards, or automation systems using PowerBi, Power Automate, or similar systems
Ability to develop, prepare, and communicate process documents and detailed briefs for wide-spread audiences
Ability to effectively prioritize time and resources to complete tasks strategically and efficiently
Ability to work under strict deadlines
Skilled with Microsoft Office suite
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree in Aviation or Information Technology field of study or prior experience
Information Technology, Product Management Certification(s)
7+ years of related experience
Knowledge of 14 CFR 121 Air Carrier Operations
Knowledge of 14 CFR 121 Advanced Qualification Programs (AQP)
Knowledge of Instructional Systems Design
Knowledge of Artificial Intelligence (AI) products
Ability to program or develop Artificial Intelligence (AI) products for business use
The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
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