via Career pages·3d ago
Vice President 2
EXL Service
Full-timeHybrid
Location:Uttar Pradesh, IndiaType:Full-timePosted:3d ago
- Lead AI-enabled transformation in Operations charter - Accountable for integrating AI into P&C India insurance domain operations to drive measurable business outcomes
- Lead delivery for the assigned portfolio, ensuring operational, financial, business and transformation goals are consistently met
- Build a high-performance, inclusive, and AI and digitally fluent team
- Champion operating model simplification, cross-functional collaboration, and scalable governance
- Represent operations in executive forums with crisp business health, risk, investment, and AI/transformation narratives
- Shape differentiated Insurance capabilities, including domain-specific AI solutions and proprietary delivery frameworks
- Own AI-enabled transformation within P&C Insurance Domain Operations India:
- Embed automation and analytics into core workflows, while liaising across operations, digital, data and client ecoystems to align AI in Ops initiatives with enterprise priorities
- Establish KPIs and structured outcome-based models to drive clear ROI and adoption
- Lead workforce reskilling, change management and stakeholder buy-in for AI-augmented roles
- Lead end-to-end delivery across the allocated portfolio, ensuring SLA adherence, quality, risk governance, and client confidence
- Contribute to domain operations strategy (Insurance – Property & Casualties), execution, P&L performance, and margin expansion
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