via Career pages·4d ago
VDI Support Engineer
Zensar Technologies
Full-timeOn-site
Location:Pune, Maharashtra, IndiaType:Full-timePosted:4d ago
- Provide L2 support for VMware Horizon VDI, Azure Virtual Desktop (AVD), and Windows 365 environments.
- Manage and maintain VMware Horizon infrastructure, including desktop pools, golden images, user assignments, and application delivery.
- Perform VDI provisioning, image management, updates, and lifecycle management activities.
- Troubleshoot and resolve VDI-related incidents, including login issues, profile corruption, session disconnects, printing issues, and application performance problems.
- Monitor VDI environment health, performance, and capacity to ensure optimal end-user experience.
- Execute VM sizing, resource allocation, capacity planning, and performance optimization activities.
- Support VMware ESXi hosts, including firmware, BIOS, driver upgrades, maintenance mode activities, and cluster remediation.
- Assist with VMware Horizon upgrades, migrations, and infrastructure enhancement projects.
- Support Azure Virtual Desktop and Windows 365 environments, including host pool management, image deployment, user provisioning, and troubleshooting.
- Coordinate with SCCM, Intune, and Endpoint Management teams for application deployment, patching, compliance, and software distribution.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Participate in incident, problem, and change management activities in accordance with ITIL processes.
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