Trend Micro Antivirus - Deep Security

Primary Skills:

Trend Micro Deep Security Antivirus Administration Endpoint Security Malware & Virus Remediation AV Server Management Incident & Change Management Vulnerability Management Messaging Gateway Support Backup & Restoration RCA & DR Activities

Short Job Description:

Manage and administer Trend Micro Deep Security/Antivirus infrastructure. Monitor antivirus signature updates, AV server health, and endpoint protection status. Troubleshoot malware, virus, and spyware incidents and coordinate with OEM support. Perform AV installations, upgrades, patch management, and policy fine-tuning. Manage central AV servers, messaging gateway security, backups, and restorations. Handle incident, request, change management, and root cause analysis (RCA). Conduct vulnerability remediation, DR drills, and service improvement initiatives. Generate security reports and maintain operational documentation.

Areas of responsibility           Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs. Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. " Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling. SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams. Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines. Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes." Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans. Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."