Specialist – Finance (Collections)

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation).

Our colleagues are based across six service delivery centres in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to work in a truly international organization.

Job Title: Specialist – Collection (Order to Cash)

Job Location: Mumbai

In this role you will be responsible for the collection tasks and maintaining customer relations. You will have proactive outreach, diligent follow-up on overdue accounts, and efficient dispute resolution. Also, you will maintain accurate records, perform regular account reconciliations, and collaborate with internal teams. Contribute to streamline the collections process while supporting customers in meeting their payment commitments, thus reinforcing the company's commitment to operational excellence and partnership.

Key Responsibilities:

• Customer Engagement: Reach out to end customers through voice and non-voice processes to share Statements of Accounts (SOAs) within the defined turnaround time (TAT).

• Dunning: Ensure timely follow-up on payments and manage the dunning process for overdue payments by sending reminders as per the standard operating procedures.

• Collection Management: Capture and update the Promise-to-Pay (PTP) dates in the Collection Tool (MA!N) after customer interactions. Shall be responsible for follow up on any payment advice not received on time from the customer.

• Dispute Management: Document and investigate customer disputes regarding non-payment or partial payment of invoices. Collaborate with internal teams to resolve issues.