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Role Overview:
Support all aspects of employee transport operations at The Client at Powai, ensuring safe, reliable, cost-effective, and fully documented service delivery. Manage efficient daily routing, vendor coordination, roster management, and compliance with all contractual and statutory requirements while maintaining 24/7 transport support.
Key Responsibilities:
Prepare, review, and manage daily and shift-wise transport rosters for employee pick-up and drop, ensuring vehicles are dispatched on time
Record start times, mileage, kilometer readings, driver details, staff boarding times, and initial pick-up times accurately for documentation
Ensure only authorized employees listed on roster sheets are transported as per approval protocols and process requirements
Monitor vehicle departure times and ensure each vehicle leaves at exact appointed time with complete trip documentation
Support maintenance of 24/7 transport helpdesk by logging calls, assisting with queries, and documenting urgent requests efficiently
Track trip progress in real-time and report any incidents, speeding cases, delays, or exceptions immediately to Transport Helpdesk
Communicate with drivers and transport team over radio and other channels as needed for coordination
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Keep accurate log books upon arrival at client site and maintain digital records, excluding any excess mileage
Collaborate closely with JLL teammates, transport team, vendor supervisors, security, and facility management to ensure safe operations
Ensure compliance with all transport processes, employee data protection, and safety protocols at all locations
Maintain important transport-related contact lists and keep vendor supervisor information current
Assign unique reference numbers to transport requests and prepare work orders for each service requirement
Monitor completion of work orders and track fulfillment against service level agreements
Assist in scheduling and monitoring of routine and ad hoc trips based on employee requirements
Prepare daily, weekly, and monthly transport summary reports with trip volumes, on-time performance, and incident logs
Support calculation and validation of vendor invoices based on trip logs and contractual rates
Address employee transport queries with courtesy and professionalism, contributing to seamless workplace experience
Monitor and support improvement programs for transport efficiency, cost optimization, and service quality
Willingness to work in rotational shifts
Qualifications:
Bachelor's degree in any discipline
1-3 years of experience in transport operations, administration, or logistics coordination
Corporate or BPO transport management experience strongly preferred
Good verbal and written communication skills for professional interaction with employees and vendors
Strong teamwork and collaboration abilities to work effectively across departments
Proficiency in MS Office (Excel, Word) and data entry for maintaining logs and reports
Excellent attention to detail with focus on accuracy in documentation and record-keeping
Strong organizational skills to manage multiple routes, schedules, and priorities simultaneously
High integrity, punctuality, and reliability in handling time-sensitive operations
Customer service orientation with ability to handle queries and concerns professionally
Flexibility to work in shifts and adapt to fast-paced, 24/7 operational requirements
Analytical mindset to review reports, identify trends, and support process improvements
Location:
On-site –Mumbai, MH
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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