Territory Service Representative;P5:375633 at DHL Group · HyrikoBack to jobsvia Career pages·Yesterday
Territory Service Representative;P5:375633
DHL Group
Full-timeOn-sitepickup and delivery operationscustomer servicecash handling
Location:Noida, Uttar Pradesh, IndiaType:Full-timePosted:Yesterday Roles & Responsibilities:
Pickup & Delivery Operations
- Perform timely pickup and delivery of customer shipments within the assigned route or territory.
- Ensure all shipments are delivered within committed service timelines.
- Verify shipment details before pickup and delivery.
- Handle shipments carefully to prevent damage or loss.
- Maintain delivery productivity and route efficiency.
Customer Service Excellence
- Serve as the face of Blue Dart during every customer interaction.
- Maintain courteous, professional and customer-centric behaviour at all times.
- Resolve basic customer queries during pickups and deliveries.
- Escalate customer concerns or operational exceptions promptly.
- Maintain high standards of grooming, behaviour and professionalism.
COD & Documentation Management
- Collect Cash on Delivery (COD) payments wherever applicable.
- Ensure accurate cash handling and timely remittance as per company procedures.
- Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.
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proof of delivery documentation
shipment documentation
standard operating procedures compliance
route efficiency optimization
digital platform scanning
vehicle safety compliance
operational compliance
escalation management
asset protection
personal protective equipment usage
- Ensure documentation accuracy and compliance with operational procedures.
- Report discrepancies immediately.
- Scan shipments accurately using handheld devices or approved digital platforms.
- Ensure shipment status updates are completed in real time.
- Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.
- Adhere to company policies relating to shipment handling, documentation and customer interaction.
- Support operational requirements during peak business periods.
- Follow all road safety guidelines while operating company or personal vehicles.
- Ensure safe handling and security of customer shipments throughout transit.
- Wear the prescribed company uniform and personal protective equipment wherever applicable.
- Report accidents, incidents or unsafe conditions immediately.
- Protect company assets and customer property.
Vehicle & Asset Responsibility
- Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.
- Ensure all statutory vehicle documents remain valid.
- Maintain cleanliness and basic upkeep of the vehicle.
- Report maintenance requirements promptly.
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