Team Lead - Customer Support
Teachmint
About Teachmint:
At Teachmint, we believe that education moves the world forward and deserves the best technology. As a
pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a
connected classroom app, and smart hardware in one place. This ensures teachers spend less time
managing tools and more time teaching. Our mission is to transform learning one classroom at a time —
giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90
languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru,
Singapore, Dubai, and Manila. Discover our complete solutions at www.teachmint.com.
About the Role:
We are seeking an energetic, analytical, and empathetic Team Leader – Customer Support to lead and
elevate our customer support and onboarding operations.
In this role, you will elevate the day-to-day functions of our support team from basic ticket resolution
into a high-performing support and training engine. You will manage a team of Customer Support
Specialists and Interns, oversee customer onboarding and product training initiatives across our
SaaS and hardware solutions (Teachmint X), maintain tight SLA adherence, handle high-priority
customer escalations, and drive continuous quality improvement across all customer support
touchpoints.
Key Responsibilities:
- Team Leadership & People Management
- Lead, coach, and mentor a high-performing team of Customer Support Executives and Support/Training Interns.
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