Team Lead

Position:

Team Lead

Voice/ Non-Voice:

Non-Voice

Shift:

24*7 (Flexible to work in rotational shifts and week offs)

Qualification:

Graduation & above

Experience:

24-48 months

Experience Breakup:

BNon BPO - GIS Mapping + OSM

Essential Hiring Skills:

1. Minimum 4+ years of experience in GIS Mapping
2. 1.5 - 2 years of experience as Team Lead
3. Mandatory knowledge of OpenStreetMap(OSM)
4. Exposure to JOSM, iD editor, OSMCHA and GIS tools viz., ArcGIS, Qgis
5. Strong understanding of map editing, road network creation, POI mapping, geometry correction, and spatial data validation
6. Proven experience in team handling, task allocation, productivity tracking, and performance management
7. Proficiency in MS Excel, reporting dashboards, and data-driven decision-making
8. Strong numerical aptitude, with excellent analytical and problem-solving skills.
9. Excellent stakeholder management, communication, and client-facing skills
10. Ability to manage escalations, drive governance, and ensure operational compliance

Good to have Hiring Skills:

1. People management, coaching & mentoring
2. Stakeholder and client management
3. Performance management and employee engagement
4. SLA/KPI governance and operational excellence
5. Quality management and continuous improvement
6. Root Cause Analysis (RCA) and problem-solving
7. Conflict resolution and change management
8. Workforce planning, attrition, and shrinkage management