Systems Engineering Senior Specialist - Endpoint Management-NinjaOne SME - Third-Party Patching & R

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Engineering Senior Specialist - Endpoint Management-NinjaOne SME - Third-Party Patching & R to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

JOB DESCRIPTION

NinjaOne SME — Third-Party Patching & Remote Support

Grade: G8 / G9 Practice / Tower: Enterprise Endpoint Management (EPM) Role Type: Subject Matter Expert / Senior Engineer Role Title: NinjaOne SME — Third-Party Patching & Remote Support Experience: 7–8 years overall, with hands-on experience in endpoint management, patching, remote support, and automation Work Model: Hybrid / Remote, aligned to client account and shift coverage Reports To: EPM Service Delivery Manager / Practice Lead Locations: India • US • Romania • Mexico or account-aligned locations

1. Role Summary

The NinjaOne SME is responsible for managing and supporting endpoint operations using the NinjaOne platform, with a primary focus on third-party application patching, remote support, endpoint health monitoring, automation, and operational reporting.

The role acts as a technical specialist within the Enterprise Endpoint Management practice, supporting day-to-day operations, troubleshooting complex endpoint issues, maintaining patch compliance, and enabling secure and efficient remote support for client environments.

The SME will work closely with service delivery teams, security teams, client stakeholders, and endpoint engineering teams to ensure that patching and remote support services are delivered consistently, securely, and in alignment with agreed SLAs, change controls, and governance standards.

1. Key Responsibilities

• Manage and support the NinjaOne platform for endpoint management, third-party patching, remote access, device monitoring, and automation.

• Own third-party application patching activities, including patch assessment, deployment planning, scheduling, testing, rollout, validation, and reporting.