Specialist -Finance -OTC-Voice.

Join our “Finance Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Specialist – Finance (Order to Cash - OTC – Collections)

Job Grade – M

Job Location: Chennai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

An Order to Cash Voice Collections Specialist focuses on directly communicating with customers to address and resolve overdue payments, employing phone calls and other communication tools for reminders and negotiations. They are tasked with reconciling accounts, maintaining accurate interaction logs, and delivering high-quality customer service with a professional demeanour. The role also involves monitoring credit limits to prevent overtrading and escalating unresolved accounts to key stakeholders, ensuring timely interventions such as credit holds.

Key Responsibilities:

• Initiating contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods.

• Sending payment reminders and follow-up messages to encourage timely payments.

• Negotiating payment plans that are mutually beneficial to both the customer and the company.

• Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies.