Perform application upgrades, migrations and other software required for running the EAS applications.
Validate the applications after every upgrade, migration, patching to verify the correctness of the applications.
Perform configuration changes and setup application pools schedules as per the requirements.
Install the application packages to the user desktops upon request.
Perform RCA's to the production incidents and handle repetitive issues via problem tasks.
Identify areas to reduce errors, implement automation and improve operational efficiencies.
Perform daily health check and resolve any issues that might occur before the business starts.
Prepare understanding documents and operational procedures for each EAS application and Train the team in providing the assistance on the applications to the users.
Need to be On-Call in the weekends in rotation
Need to work in different shifts and weekends in rotation including night shifts.
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