Sr Support Engineer 1 - Splunk Admin, Monitoring, AppDynamics

Our people are our most important asset. Thank you for considering this opportunity as the next step in your career!

Scope:

- Sr. Support Engineer is responsible for defining and driving the overall infrastructure strategy, architecture, and roadmap. This role ensures that infrastructure solutions are scalable, secure, cost-effective, and aligned with business needs.

- As a senior technical authority, the right candidate collaborates with leadership, engineering, and operations teams to design solutions, establish standards, and oversee major transformation initiatives across compute, storage, networking, security, and cloud environments.

Our current technical environment:

- Microsoft Azure

- VMware Esxi

What you’ll do:

- Serve as the technical escalation point for critical incidents and cross-domain issues.

- Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.

- Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.

- Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.

- Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.

- Collaborate with security and compliance teams to enforce governance and risk mitigation.

- Engage with vendors for escalations, patch management, and advanced product support.

- Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

- Provide technical leadership for large-scale projects such as cloud migrations, data center consolidations, and automation initiatives.

- Partner with stakeholders (business, application, security, operations) to align infrastructure with organizational strategy.

- Conduct technology assessments, PoCs, and vendor evaluations to recommend best-fit solutions.