Solution Architect Infra Automation

Tools and Automation Lead is responsible for driving IT operations automation, tools transformation, and continuous improvement across one or more accounts. This role focuses on identifying automation opportunities, leading implementation using enterprise tools and platforms, governing adoption, and delivering measurable business outcomes such as MTTR reduction, cost efficiency, and service quality improvement . Own the tools and automation roadmap for the account, aligned with customer objectives and organizational automation strategy Identify, qualify, and prioritize automation use cases in collaboration with Tower Leads (Datacenter, EUC, Service Desk, Applications) Drive adoption of standard and emerging platforms (enterprise monitoring, orchestration, ITSM, CI/CD, and automation frameworks Automation Delivery & Execution

Lead end‑to‑end automation delivery including:

Solution design Effort estimation Implementation Testing Production rollout Work with central automation teams and account teams to ensure timely and high‑quality delivery of automation solutions. Ensure automation solutions follow governance, security, and compliance standards . Artificial Intelligence & Generative AI Leadership Drive the AI and Generative AI strategy for the account, identifying opportunities to improve service delivery, operational efficiency, user experience, and business outcomes. Lead the design, development, and implementation of AI/GenAI use cases across IT Operations, Service Desk, Infrastructure, Cloud, Security, and Application Support functions. Identify, prioritize, and deliver AI-powered automation opportunities that improve productivity, reduce manual effort, lower MTTR, and enhance service quality. Work with business stakeholders and tower leads to define AI roadmaps, business cases, success metrics, and adoption plans. Implement and operationalize Generative AI solutions such as virtual assistants, intelligent knowledge management, automated ticket summarization, incident correlation, root cause analysis, SOP generation, and self-healing automation. Evaluate, integrate, and manage AI platforms, LLMs, copilots, AIOps solutions, and intelligent automation tools within the technology landscape. Establish governance, security, compliance, and responsible AI practices for all AI implementations. Monitor AI solution performance, adoption, and business benefits, ensuring continuous optimization and measurable ROI. Partner with delivery, architecture, security, and innovation teams to accelerate AI transformation initiatives across the account. Drive AI awareness, training, and capability development across engineering and operations teams.

Customer & Stakeholder Management Present automation solutions, value proposition, and benefits to customer stakeholders and obtain required approvals. Participate in customer governance meetings , showcasing delivered value and automation impact Act as a single point of contact for tools and automation initiatives within the account. Operations & Continuous Improvement Ensure run and maintain stability of tools infrastructure and automated workflows.