Associate Domain Support Specialist

About This Opportunity

Ericsson is seeking a talented and motivated Associate Domain Support Specialist to join our technical support team. In this role, you will play a crucial part in maintaining and enhancing our technical infrastructure and service delivery capabilities.

What you will do:

Identifying and resolving technical issues across our domain infrastructure Providing timely responses to technical challenges and service interruptions Managing routine resource allocation and provisioning requests Delivering hands-on technical assistance when required Organizing, managing, and conducting both proactive and reactive maintenance activities to ensure system health Successfully executing and implementing change requests while maintaining service quality Service Delivery & Testing: Contributing to the delivery and testing of services and resources while ensuring optimal operational efficiency This is an ideal opportunity for a technical professional who is passionate about operational excellence and committed to delivering exceptional support in a dynamic telecommunications environment.

Required Technical Skills:

Hands-on experience with Linux operating systems Basic understanding of Shell Scripting (Bash) for automation and troubleshooting Familiarity with Linux commands, file systems, process management, networking, and log analysis Basic understanding of Intelligent Network (IN) concepts and telecom protocols Basic knowledge of TCP/IP, DNS, SSH, and networking fundamentals Basic understanding of incident management and ticket handling Basic understanding of SQL queries and database concepts (preferred)

Required Soft Skills Strong analytical and problem-solving capabilities Excellent verbal and written communication skills Ability to thrive in a 24×7 production support environment with rotational shift schedules Quick learner with genuine willingness to acquire new technologies and domain knowledge Strong team player with a proactive, customer-focused approach Excellent task prioritization and ability to perform effectively under pressure