At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
SERVICENOW DEVELOPMENT | ITSM & ITOM PROCESS KNOWLEDGE API & INTEGRATIONS | PLATFORM CONFIGURATION
ServiceNow Developer :Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Developer that has solid and progressive consulting experience and a proven record of successful ServiceNow engagementsFujitsu Right Now: There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.What we offer:
The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
Unrivalled investment and training in you and your career
A very flexible and creative environment for everyone.
Role and Accountabilities:
We are looking for a skilled and passionate ServiceNow Developer with expertise in both IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will be responsible for developing, configuring, customizing, and performing maintenance activities on the ServiceNow platform. This role requires a strong understanding of ServiceNow best practices, a keen eye for detail, and the ability to translate business requirements into technical solutions that enhance our clients' or organization's service delivery and operational efficiency.
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Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
Design, develop, configure, and customize ServiceNow applications and modules, specifically focusing on ITSM (e.g., Incident, Problem, Change, Request Management, Service Catalog, CMDB) and ITOM (e.g., Discovery, Service Mapping, Event Management, Orchestration).
Implement and maintain integrations between ServiceNow and other systems using various methods (e.g., REST API, SOAP, JDBC, Mid-Server).
Develop and configure forms, workflows, business rules, client scripts, UI policies, UI actions, script includes, access control lists (ACLs), and other platform functionalities.
Create and maintain service catalog items, record producers, and order guides.
Perform regular platform upgrades, patching, and cloning activities.
Provide ongoing support, troubleshooting, and resolution of incidents and problems related to the ServiceNow platform.
Monitor platform performance and optimize code for efficiency and scalability.
Collaborate with Solutions Architects, Business Analysts, and other developers to understand requirements, design solutions, and deliver high-quality code.
Participate in all phases of the software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and post-implementation support.
Create and maintain detailed technical documentation, including design specifications, development guides, and test plans.
Adhere to ServiceNow best practices and coding standards.
Stay current with new ServiceNow features, releases, and updates, and recommend improvements to existing solutions.
Contribute to continuous improvement initiatives within the development team.Qualifications
Skills and Experience Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent practical experience.
Minimum 5 years of proven experience developing and implementing solutions within ServiceNow ITSM modules (e.g., Incident, Problem, Change, Service Catalog, CMDB).
Demonstrable experience with ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management).
Strong proficiency in JavaScript, HTML, CSS, XML, and other web technologies.
Experience with REST/SOAP APIs for integration development.
Solid understanding of relational databases and data modeling best practices.
Familiarity with ITIL processes and principles.
Experience working in an Agile/Scrum development environment.
Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with clients and team members at all levels.
Strong presentation development and Customer Presentation skills
Successful teamwork experience & demonstrated leadership abilities.*Shift Requirement 2.00 To 11.00 Pm IST
Relocation Supported:
Yes
Visa Sponsorship Approved:
No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
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