Service Engineer

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

The AI Platform Service Engineer is responsible for administering, governing, and operationalizing Microsoft's enterprise AI platforms across complex multi-tenant environments, including Copilot Studio, Azure AI Foundry, Microsoft 365 Copilot, and Power Platform services. This role serves as a key steward of Microsoft's AI ecosystem, ensuring secure, scalable, compliant, and reliable deployment of AI agents and intelligent solutions. The engineer will establish platform standards, governance frameworks, lifecycle management processes, operational baselines, and service controls that enable employees and business teams to build and consume AI capabilities securely and effectively while maintaining alignment with Microsoft enterprise standards.

As part of the Tenant & Productivity Org, the engineer will support the end-to-end management of enterprise AI platforms spanning multiple Microsoft tenants, including agent provisioning, environment governance, entitlement management, monitoring, troubleshooting, automation, and service enablement. The role requires expertise in Copilot Studio, Azure AI Foundry, Power Platform administration, Microsoft Entra ID, Copilot, AI governance principles, and hands-on experience designing and operating AI agents. Success in this role is measured through operational excellence, platform reliability, governance compliance, automation adoption, knowledge enablement, and close partnership with engineering, security, compliance, developer support, and product teams to drive Customer Zero innovation at enterprise scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities