Service Engineer 2

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

You will be responsible for defining, driving, and implementing the secure modern solutions that power collaboration for Microsoft. To be successful in this role, you must have technical breadth and depth in the Microsoft365 solutions, particularly the Office365 services’ Exchange Online and Teams. The role will have a focus around engineering solutions that ensure service stability/optimization and supportable/scalable management for the collaboration and communications tools that are a part of the Office365 services. Bring your technical skills in enterprise and cloud collaboration, your passion for building scalable and reliable systems, and desire to influence how Enterprise-class services are delivered. Other focus may also include service availability, problem and process management as well as creating automation to support service operations. Key skills and experience include engineering excellence, customer service, project management, enterprise problem solving, and collaborative communications.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

We are looking for a technically strong and security-conscious Service Engineer to lead the administration, governance, and innovation of Microsoft365 solutions, primarily Exchange Online, and continuous improvements using AI and automation. This role will be responsible for implementing security standards, scalable solutions, and ensuring platform health and compliance across the enterprise.

As a Service Engineer,