SeniorAdministrator - Jenkins,Windows PowerShell

Role and Responsibilities\r\nThis role is required to:\r\nProvide quality support with a high degree of customer service, technical expertise and timeliness.\r\nMust be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers.\r\nWorking knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc.\r\nPerform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted.\r\nEnsure that tool versions are kept current per OEM and business recommendations\r\nWork hand in hand with respective VDU leads for data identification and SOP documentation\r\nWork closely with developers to get the required scripts created and implemented\r\nCollaborate with all EUC/DWP teams to gather inputs data analysis and scripting opportunities identified to reduce the cycle time or automate the workload\r\nPerform periodic audits and conduct assessments for the tools in scope and identify the areas of improvement\r\nClosely monitor dashboards and tool usage.\r\nInform respective teams about any trends observed while monitoring and get the same actioned.\r\nConduct lunch & learn sessions and weekly walkthroughs for business and HCL teams to increase tool adoption\r\n \r\nQualifications and Education Requirements\r\nProficient with any market leading Unified eXperience Management (UXM) solutions like Nexthink, Aternity, Systrack, 1e Tachyon, Control Up etc.\r\nMinimum 5 years of experience in Infrastructure Technology\r\nMinimum 3 years of experience in delivering EUC/DWP services.\r\nHands-on/ exposure to Conversational Chatbot solution like ServiceNow VA, Avaamo, Yellow.ai Moveworks, etc.\r\nShould have worked and be open to work in a 24x7 environment.\r\nAbility to communicate effectively with end users, business owners, developers and various levels of management.\r\nExcellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables\r\nComfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements\r\nThorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation.\r\n \r\nPreferred Skills\r\nTechnical Skills required including but not limited to –\r\nBasic understanding SCCM\r\nBasic understanding of Microsoft Windows, Apple Macintosh design architecture and deployment methodologies\r\nBasic Understanding of active directory\r\nBasic Understanding of Citrix and other remote/virtual desktop technologies\r\nBasic understanding of SQL\r\nBasic understanding of PowerShell or any other scripting language\r\nHands on experience on Microsoft Excel and PowerPoint\r\nHands on Experience with different ITSM tools like ServiceNow, BMC Remedy etc.

Key Responsibilities