OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
The Challenge
We're looking for a Solutions Architect to join our R&D Customer Engineering organisation and partner with strategic Design Partner customers. This is a highly customer-facing role that sits at the intersection of solution architecture, product strategy, and enterprise governance.
You will work directly with customers to understand their business challenges, technical requirements, regulatory considerations, and strategic objectives. Acting as the bridge between customers, Product Management, Engineering, and Executive Leadership, you will help shape product direction, influence roadmap investments, and design scalable solutions that deliver measurable customer outcomes.
Success in this role means helping customers operationalise trust, governance, privacy, risk management, consent, and responsible data use while accelerating adoption, improving implementation outcomes, and driving long-term platform value.
Your Mission
Partner directly with enterprise customers to understand business objectives, technical requirements, operational challenges, and strategic priorities.
Lead discovery workshops, architecture reviews, solution assessments, and technical design sessions.
Translate customer needs into scalable solution architectures, implementation strategies, and reusable design patterns.
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Bridge customer requirements with Product Management and Engineering teams by identifying product gaps, influencing roadmap priorities, and driving platform improvements.
Design secure, scalable, and resilient enterprise solutions across workflows, integrations, APIs, data models, governance processes, and operational architectures.
Drive measurable customer outcomes through successful adoption, implementation quality, operational efficiency, governance maturity, and long-term platform value.
Create reference architectures, best practices, implementation standards, and reusable solution patterns that improve customer success and scalability.
You Are
A customer-facing technical leader who operates at the intersection of solution architecture, business strategy, and enterprise technology.
Comfortable engaging with executives, architects, engineers, product leaders, privacy, risk, compliance, security, governance, identity, marketing, and business stakeholders.
Able to translate complex technical concepts, architecture decisions, and regulatory requirements into clear business outcomes.
A systems thinker who designs for scalability, security, resilience, maintainability, and long-term platform success.
Influential without direct authority and effective at driving alignment across cross-functional teams.
Your Experience Includes
10+ years of experience in Solution Architecture, Enterprise Architecture, Solutions Consulting, Technical Product Leadership, Customer Engineering, or similar customer-facing technical roles within enterprise SaaS organisations.
Proven experience working directly with enterprise customers to gather requirements, lead discovery, shape technical strategy, design solutions, and drive adoption.
Strong solution architecture experience, including APIs, integrations, workflow design, data models, enterprise platforms, governance controls, security, and scalable implementation patterns.
Experience partnering with Product Management and Engineering teams to influence product direction and solve complex customer challenges.
Strong executive communication, facilitation, stakeholder management, and presentation skills.
Experience designing reusable frameworks, reference architectures, implementation patterns, best practices, and solution standards.
Domain Experience
Experience in one or more of the following areas is preferred: Privacy, Risk & Governance, Compliance, Security Governance, Data Governance, Consent & Preference Management, Identity, MarTech, Customer Data Platforms (CDP), or related enterprise SaaS domains.
Where we Work
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
OneTrust Careers on YouTube
@LifeatOneTrust on Instagram
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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