Senior Staff Engineer - Site Reliability

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

● Design, write, and deliver software to improve the availability, latency, and efficiency of Freshworks’ Products & Platforms.

● Develop scalable, cloud-native architectures that support business growth.

● Design and implement self-healing and auto-scaling mechanisms.

● Manage availability, latency and performance of mission critical services and build automation to prevent problem recurrence.

● Independently determine and develop architectural approaches and Infrastructure solutions.

● Define strategy, vision, and roadmap adhering to well architected principles of performance, availability, scalability, performance and resilience

● Experience with AI-driven system optimization or predictive analytics for IT operations.

● Drive blameless postmortems for large scale incidents.

● Define and drive automation and orchestration strategies.

● Strategize cost optimization across Freshworks Cloud environment.