The Business Program Manager – Supplier Transitions and Scale Implementations will lead high-value supplier transition and scale implementation programs across Global Vendor Operations for Microsoft’s Operations Service Center (OSC). This role is responsible for translating business needs into prioritized, well-defined, and measurable programs that strengthen supplier delivery, manage operational and compliance risks, and enable scalable outcomes across OSC.
The role partners across Supplier Management, Service Delivery Management, Procurement, Finance, Compliance, and business stakeholders to drive intake governance, transition readiness, execution excellence, budget stewardship, and clear visibility into outcomes. Successful candidates will bring strong program management skills, analytical thinking, stakeholder engagement and influence, a
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Responsibilities
Lead supplier transition and scale implementation programs from intake through deployment, ensuring objectives, scope, milestones, ownership, risks, and success measures are clearly defined and understood.
Prioritize and oversee supplier program demand by balancing business impact, delivery capacity, compliance requirements, financial stewardship, and operational risk.
Develop structured program plans, operating rhythms, escalation processes, and decision-making frameworks that support effective execution and stakeholder alignment.
Partner across Operations Service Center workstreams and enabling teams to support transition readiness, change management, communication strategies, and sustainable program implementation.
Leverage data, scorecards, dashboards, and business reviews to monitor program health, identify opportunities and risks, measure adoption, and provide visibility into outcomes.
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Identify process improvement opportunities, translate lessons learned into scalable practices and playbooks, and drive continuous improvement in supplier program delivery and governance.
Required Qualifications
- Bachelor's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 6+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience
OR Master's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 4+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience
OR equivalent experience
- Proven ability to independently lead complex, cross-functional programs end-to-end in a highly matrixed environment, driving trade-off decisions, stakeholder accountability, and measurable business outcomes.
- Strong analytical, problem-solving, and business judgment skills with the ability to translate ambiguity into clear execution plans and operational outcomes.
- Experience with supplier operations, outsourced delivery, governance, risk management, compliance, budgeting, or performance management, with the ability to influence senior stakeholders, drive accountability, and make data-driven decisions.
Preferred Qualifications
- Bachelor's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 10+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience
OR Master's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 8+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience
- Experience leading supplier transitions, vendor operations, BPO/outsourced delivery, or large-scale operational transformation programs.
- Familiarity with supplier governance models, intake prioritization, commercial controls, compliance requirements, and performance management frameworks, including execution of scalable operating models and continuous improvement initiatives.
- Experience working across Procurement, Finance, Compliance, Operations, and business stakeholders in a global or highly matrixed environment, with the ability to create executive-ready business reviews, dashboards, scorecards, and decision narratives.
- Experience with process optimization, automation, AI-enabled operations, operating model design, and/or Lean, Six Sigma, Agile, Business Process Management Professional (BPMP), or Change Management (e.g., Prosci) certifications.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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