Senior Process Manager

Key Responsibilities:

• Execute software upgrades on Ciena, Nokia, and Infinera optical platforms following detailed MOPs

• Perform customer circuit grooms and reconfigurations during maintenance windows

• Conduct pre- and post-activity health checks, verification, and rollback planning

• Monitor network performance and ensure zero service impact during changes

• Create and update detailed Methods of Procedure for upgrades and grooms

• Document all activities in ticketing systems and provide clear status updates

• Troubleshoot issues during activities and escalate when necessary

Required Skills & Experience:

• 3+ years hands-on experience with Ciena, Nokia 1830 PSS, and/or Infinera DWDM platforms

• Strong understanding of DWDM, OTN, and coherent optics

• Experience performing maintenance and changes in live production networks

• Ability to strictly follow procedures while working on live traffic

• Excellent English communication skills (written and verbal)

• Comfortable working US night-time hours during maintenance windows (your daytime)

Nice-to-Haves: