Senior Officer, Branch Relationship Manager, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Develop and maintain strong relationships with customers to understand their financial needs and provide tailored solutions

• Proactively identify cross-selling opportunities and recommend appropriate products and services to customers

• Achieve sales targets and contribute to the overall growth of the branch's customer base

• Provide exceptional customer service and ensure a positive customer experience

• Collaborate with other teams within the bank to deliver seamless and integrated solutions to customers

• Stay up-to-date with market trends, regulatory changes, and the bank's product offerings to provide informed advice to customers

Requirements

• Strong interpersonal and communication skills with the ability to build rapport and effectively engage with customers

• Demonstrated sales and negotiation skills with a track record of achieving sales targets

• Excellent problem-solving and decision-making abilities