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Job Category User Experience
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview
The Agentic Transformation team is seeking a Senior Experience Designer to shape how people, products and AI agents come together through intuitive, high-quality experiences, tools and workflows across Salesforce’s Solutions and Builder ecosystem. They translate complex needs, insights and strategic direction into thoughtful, scalable experiences that enable Solution Engineers, Builders and Leaders to work more effectively and realise greater value from AI.
You will stay deeply connected to the needs and realities of our global Solutions & Builders teams, using research, discovery, experimentation and continuous feedback to understand user needs and translate them into effective experiences. You will turn these insights into clear, compelling experiences that support meaningful behaviour change, sustained adoption and measurable impact.
You will work across the full design process — from discovery and concept development through prototyping, testing and delivery — partnering closely with Experience Strategists, Product, Engineering and cross-functional stakeholders. You will bring clarity to complex problems, make emerging technologies tangible, and create experiences that are intuitive, effective and grounded in evidence.
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This role offers the opportunity to shape experiences at the intersection of human behaviour, design and AI — helping Solution Engineers, Builders and Leaders adopt new ways of working, communicate product value more effectively, and get maximum value from the technologies available to them.
Core Responsibilities
Design & Execution
- Design intuitive, high-quality experiences, tools and workflows that help Solution Engineers, Builders and Leaders work more effectively.
- Translate complex user, business and technical needs into clear user journeys, information architecture, interactions and interfaces aligned with user needs and strategic direction.
- Own design problems from discovery through to delivery, bringing structure and clarity to complex and ambiguous challenges.
- Use research, feedback, usage data and experimentation to inform design decisions, validate concepts and continuously improve experiences.
- Prototype and test ideas rapidly to explore possibilities, make emerging technologies tangible and build confidence in design decisions.
- Create polished UI and visual experiences aligned with Salesforce design systems, accessibility standards and product quality expectations.
Collaboration & Communication
- Partner closely with Experience Strategists, Product, Engineering and Solutions teams to translate user needs and strategic direction into practical, high-quality experiences.
- Influence product and experience decisions through strong design rationale, evidence, experimentation and compelling communication.
- Communicate design thinking, concepts and recommendations clearly to create alignment around user needs, design decisions and outcomes.
- Collaborate across disciplines to resolve ambiguity and move ideas from concept through to implementation.
- Build strong relationships with global Solutions & Builder teams, bringing their needs, behaviours and challenges into the design process.
Design Systems & Innovation
- Establish and evolve reusable design patterns and approaches that improve the quality, consistency and scalability of experiences across the Solutions and Builder ecosystem.
- Apply systems thinking to identify opportunities to improve broader workflows, tools and ways of working — not just individual product experiences.
- Explore emerging technologies and interaction models, particularly AI and agentic experiences, through rapid experimentation and prototyping.
- Help evolve design practices and ways of working as technology, user behaviours and business needs change.
Required Skills & Experience
- Strong foundation in UX and UI design, accessibility, inclusive and human-centred design, with experience translating complex user, business and technical needs into intuitive, high-quality experiences demonstrated through a strong portfolio of end-to-end design work - Minimum of 5years of product design experience..
- Proficiency in Figma, prototyping, and visual communication, with the ability to explore and communicate ideas quickly and effectively.
- Experience using research, feedback, experimentation, and evidence to inform design decisions and improve experience outcomes.
- Strong collaboration and communication skills, with experience working effectively across Design, Engineering, Product, Strategy, and Solutions teams.
- Curiosity about emerging technologies, particularly generative AI and agentic systems, with a willingness to experiment with new tools and ways of working
- Comfortable working in ambiguous, fast-moving environments, with the adaptability and initiative to learn, iterate, and respond to evolving needs.
Bonus Capabilities
- Experience exploring AI-powered experiences or AI-enabled workflows
- An understanding of the Salesforce platform and ecosystem, with a working knowledge of AI, agentic systems, and their implications for human + AI experiences.
- Practical experience using AI tools such as Claude, Cursor, ChatGPT, Midjourney, Runway, ElevenLabs, GitHub Copilot, or similar tools in your workflow.
- Motion design, presentation design, or storytelling experience
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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