Senior Customer Success Manager (Supply chain experience) - LSP

Why LSP44?

LSP44 is the AI-native agent and API infrastructure company for logistics service providers - the 3PLs, freight forwarders, and brokers who move the world’s freight. Built on more than a decade of the largest logistics data graph and carrier network on Earth (280,000+ carriers, 1.5 billion shipments, 706 million carrier events processed daily), LSP44 gives LSPs the AI agents, carrier infrastructure, and developer capabilities to embed intelligence directly into their own products and workflows.

LSP44 isn’t a startup chasing a market - it’s the original infrastructure project44 built starting in 2014, and nine of the world’s ten largest logistics service providers already run on it. LSP44 launched profitable on day one, with its own sales, engineering, and product leadership, and a mandate to move at the speed of the LSPs it serves.

If you want to build technology that ships in days instead of quarters, that LSPs embed directly into how they operate, and that’s grounded in more data and context than anyone else in the category - we should talk.

AI at LSP44

Every LSP44 team member is expected to be an intelligent, hands-on user of AI - and for Product, that bar is even higher: the products you’re defining are AI agents. We don’t expect everyone to be a data scientist, but we do expect everyone to identify where AI adds value, direct it effectively, evaluate its outputs critically, and govern it responsibly, in your own workflow and in the products you build.

What you’ll be working on:

Shift Time

4:00 PM - 1:00 AM IST

About The Role

• You will act as the primary owner of a base of tech-touch customers and create a customer lifecycle journey for customers in this group.

• You will be amongst the first product specialists in this relatively new role, and therefore be able to help develop and craft the strategy.

• You will be responsible for the research, planning, coordination, and execution of launching tech-touch customer success service programs to drive on-boarding, engagement, renewal, and expansion.