5–10 years in Network Operations within Telecom or ISP environments.
Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.
Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents.
Communicate directly with enterprise customers, offering timely updates and resolutions.
Network Equipment Support
Configure, install, and maintain network devices (Routers, Switches, NIDs).
Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.
Hardware Lifecycle Management: Execute and oversee critical hardware interventions, including the replacement of core routers, line cards, and associated network components
Protocol Troubleshooting
Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
Utilize CLI and SNMP-based tools for analysis and troubleshooting.
Fiber Testing & Diagnostics
Conduct RFC 2544 testing and validate network throughput.
Assist field engineers with OTDR testing for fiber faults.
NOC Monitoring & Escalation
Monitor alarms and performance metrics in a 24x7 NOC environment.
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Escalate complex issues to senior engineering teams or external vendors.
Technical Escalation: Efficiently manage the escalation matrix, liaising with senior engineering architecture teams or third-party vendors for critical hardware and software anomalies
Documentation & Reporting
Log diagnostics, resolutions, and RCA in ticketing systems.
Maintain clear incident reports and resolution timelines.
Cross-Functional Collaboration: Coordinate seamlessly with Field Operations, Provisioning, and Core Engineering teams to optimize service delivery and restoration timelines
Customer Communication
Provide professional, timely, and clear communication to customers and internal stakeholders.
Maintain high standards in both written and verbal communication.
Technical Proficiency
Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
Exposure to Telco infrastructure, FTTx, DWDM is a plus.
Certifications (Preferred)
Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.
Tools & Testing Experience
Proficiency with diagnostic and benchmarking tools including OTDR, iPerf, Wireshark, and various vendor-specific network management systems (NMS)
Soft Skills
Strong analytical, troubleshooting, and documentation abilities.
Calm and effective under pressure in high-availability environments.
Communication
Excellent verbal and written English communication skills.
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