SAP S/4HANA Sales and Distribution Consultant

Job Description – Associate , SAP S/4HANA O2C (Order-to-Cash) – AMS Engagement Job Title Lead Consultant – SAP S/4HANA O2C (Order-to-Cash) – Application Management Services (AMS) Location Flexible / Hybrid Employment Type Full-Time ________ Role Summary We are seeking an experienced SAP S/4HANA O2C Consultant to lead the Order-to-Cash support and enhancement function within a global SAP AMS engagement. The individual will be responsible for ensuring stable operations, SLA adherence, continuous improvements, business stakeholder management, incident and problem resolution, solution design, and driving transformation initiatives across the O2C landscape. The ideal candidate should possess strong functional expertise in SAP S/4HANA Sales and Distribution (SD), integration knowledge across logistics and finance modules, AMS leadership experience, and proven ability to manage distributed support teams. ________ Key Responsibilities AMS Service Delivery Leadership • Lead end-to-end SAP S/4HANA O2C support operations across multiple geographies and business units. • Act as the primary functional lead for all O2C-related incidents, service requests, enhancements, and problem management activities. • Ensure adherence to committed SLAs, KPIs, and service delivery targets. • Drive operational governance, service reviews, and continuous improvement initiatives. • Provide functional leadership to offshore and onshore support teams. SAP O2C Functional Support • Manage support and enhancements across: o Customer Master Data o Sales Order Processing o Pricing & Conditions o ATP (Available-to-Promise) o Credit Management o Deliveries & Shipping o Transportation Processes o Billing & Invoicing o Returns Management o Intercompany Sales o Third-Party Sales o Consignment Processes o Output Management • Analyze business requirements and translate them into SAP S/4HANA solutions. • Conduct root cause analysis and provide permanent fixes for recurring issues. Incident, Problem & Change Management • Lead critical incident resolution (P1/P2) and escalation management. • Participate in war rooms and business-critical issue resolution. • Drive problem management and reduction of repeat incidents. • Ensure quality in impact assessment and change implementation. • Maintain knowledge management repository, SOPs, and KEDB documentation. Stakeholder Management • Partner with business process owners, key users, and IT leadership. • Conduct regular service reviews and operational governance meetings. • Present service metrics, risks, mitigation plans, and improvement opportunities. • Build trusted relationships with client stakeholders. Continuous Improvement & Automation • Identify process optimization opportunities within O2C operations. • Drive automation initiatives using SAP standard capabilities, ServiceNow workflows, AI-led support tools, and monitoring platforms. • Support Hypercare, release deployments, business rollouts, and transition activities. • Contribute to transformation roadmaps and operational excellence programs. Team Leadership • Mentor and guide SAP SD/O