Senior Lead Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Lead Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

RPA Production Support Engineer L1/L2

We are looking for an RPA Production Support Engineer to provide 24x7 operational support for business-critical automation processes. The role involves monitoring bot execution, troubleshooting failures, managing incidents, and coordinating with development and infrastructure teams.

Key Responsibilities

Monitor bot execution through MuleSoft RPA Manager.

Track bot schedules, execution frequency, success rates, and failures.

Ensure critical bots run as per defined schedules and business timelines.

Perform initial troubleshooting, bot restarts, and reruns as per SOPs.

Investigate credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues.

Analyze bot logs, execution details, screenshots, and error messages.

Log, prioritize, and track incidents using ITSM tools.

Escalate code-related or complex issues to the RPA development or L3 team.

Coordinate with infrastructure, application, security, and business teams.

Maintain shift handover notes, runbooks, knowledge articles, and operational reports.

Support incident analysis, root cause analysis, and service improvement activities.

Required Skills

2 to 6 years of experience in RPA, application, or production support.

Experience with MuleSoft RPA Manager or a similar RPA platform.

Knowledge of bot monitoring, scheduling, execution, and failure handling.

Understanding of Windows servers, virtual machines, credentials, and access management.