via Career pages·1w ago

SAP DRC Consultant

NTT DATA

Full-timeOn-sitesap drcsap ecce-invoicingtax complianceelectronic document processingregulatory updatesproduction supportroot cause analysisservicenowitil incident managementitil problem managementitil change managementitil release managementitil service managementremedyjirasituatdocumentation preparationknowledge article preparationon-call supportstakeholder coordination

Location:Bengaluru, In-Ka, IndiaType:Full-timePosted:1w ago

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Support SAP Document and Reporting Compliance including e-Invoicing, statutory reporting, tax compliance, electronic document processing, and regulatory updates. Coordinate with functional and technical teams to resolve production issues. Must have DRC

Provide L1.5/ L2/L3 production support for SAP ECC applications. Analyze, troubleshoot, and resolve incidents within SLA. Perform root cause analysis (RCA) for recurring issues. Handle Service Requests and standard changes. Deliver minor enhancements and configuration updates. Support deployment activities and transport management. Coordinate with business users, functional teams, and technical teams. Prepare functional/technical documentation and knowledge articles. Participate in on-call support during business-critical periods. Ensure compliance with ITIL Incident, Problem, Change, and Release Management processes. Work with monitoring tools and ticketing systems such as ServiceNow, Remedy, or Jira. Support testing activities including Unit Testing (UT), SIT, and UAT. Ability work in Shifts supporting Multiple Regional Support