SAP Basis Lead Consultant
HCLTech
Role Summary We are seeking an experienced SAP BASIS AMS Lead to manage and lead SAP landscape operations within a global Application Management Services (AMS) engagement. The role is responsible for ensuring SAP platform availability, performance, security, capacity management, system upgrades, patching, and operational excellence across SAP S/4HANA and associated SAP platforms. The ideal candidate should possess deep SAP BASIS expertise, strong AMS delivery experience, stakeholder management capabilities, and hands-on experience managing complex SAP environments across on-premise, cloud, and hybrid landscapes. Key Responsibilities AMS Service Delivery Leadership Lead SAP BASIS support operations across production, non-production, and disaster recovery environments. Own SAP platform availability, performance, and operational stability. Ensure compliance with SLA, KPI, and contractual commitments. Act as the escalation point for critical incidents and platform-related issues. Drive service reviews, governance meetings, and continuous improvement initiatives. SAP Landscape Administration Manage SAP S/4HANA, ECC, BW, Solution Manager, PI/PO, Fiori, Gateway, GRC, MDG, CAR, and other SAP platforms. Perform system administration activities including: Client administration Transport management Kernel upgrades SP/EHP upgrades System refreshes and copies Performance tuning User administration Job scheduling and monitoring Background processing management SAP HANA Administration Administer SAP HANA databases including: System monitoring Backup and recovery Performance management High Availability (HA) Disaster Recovery (DR) Database sizing and optimization Security administration Incident & Problem Management Lead resolution of P1/P2 critical incidents. Conduct root cause analysis (RCA) and preventive action planning. Drive problem management initiatives to reduce recurring platform issues. Participate in major incident bridges and executive communications. Change, Release & Upgrade Management Plan and execute:
Key Responsibilities
- Lead and manage the end-to-end upgrade and migration projects for sap basis to s/4hana.
- Develop and execute project plans, ensuring timely delivery and quality of work.
- Collaborate with cross functional teams to gather requirements and ensure smooth integration.
- Conduct system assessments, troubleshooting, and performance tuning as needed.
- Provide expertise and guidance on best practices for sap basis s/4hana configuration and optimization.
- Perform system backups, disaster recovery, and system enhancements to support business operations.
- Stay uptodate with the latest sap technologies and recommend solutions for continuous improvement.
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