At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Role Overview
Retail Technology Domain Expert supporting a retainer engagement, bridging retail business needs, product, architecture, engineering, cloud, analytics, and portal teams. The role requires end-to-end understanding of the endpoint agent, cloud data flow, analytics, reporting, and administrator portal.
Key Responsibilities
Own the end-to-end POS telemetry data product delivery, transforming real-time device signals into actionable retail intelligence—from devices and microservices to the enterprise data lake and AI-driven insights.
Define what telemetry should be collected from POS devices, Ex. device health, connectivity, transactions, application performance, errors, latency, and lifecycle events.
Translate business requirements into clear inputs and partner with engineering teams for architecture, engineering, analytics, and QA.
Understand retail processes, operational needs, and customer expectations.
Develop functional understanding of the endpoint agent, including configuration, lifecycle, monitoring, and cloud communication.
Trace information flow across agent → cloud → analytics/reporting → administrator portal.
Understand administrator workflows for device monitoring, policies, alerts, and operational activities.
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Identify gaps, dependencies, ambiguities, and inconsistencies across the solution.
Define user stories, workflows, business rules, acceptance criteria, and scenarios.
Assess changes for impact on operations, integrations, reporting, security, support, and UX.
Support backlog refinement, design reviews, UAT, release planning, and readiness.
Act as the bridge between product and technical stakeholders.
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
Required Qualifications
18+ years in retail, POS, store technology, or retail software.
Strong understanding of retail/store operations.
Experience with endpoint agents, cloud services, analytics, reporting, or enterprise portals.
Functional understanding of architecture, APIs, integrations, data flows, and system workflows.
Experience working with Product, Architecture, Engineering, Cloud, Analytics, and QA teams.
Strong requirements analysis, documentation, and Agile experience.
Excellent stakeholder communication skills.
Preferred
Experience with device management, telemetry, monitoring, dashboards, alerts, policies, APIs, and enterprise support portals.
Background as a Retail BA, Product Owner, Technical BA, Solution Consultant, or Domain Architect.
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