Role/Job Title: Relationship Manager-New Car & Used Car
Business: Retail Banking
Function/ Department: Rural Banking
Place of work: All locations - As per Organization Requirement
Job Purpose:
The role entails providing financial solutions to meet the requirements of the Automobile (New Car/ Used Car) customers and ensure value added customer service. The role will closely collaborate with the product, operations and underwriting teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Automobile (Used Car/ New Car) business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. The role also contributes towards Smooth Customer & Dealer/DSA Onboarding, Monitoring Initial MOBs, Cross Sell, Hygiene, Recruitment & Training.
Roles & Responsibilities:
Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients
Establish close connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offerings
-Empanelment of new Dealers, DSA and DST in the market
Generate new sales leads for Dealership business customers through referrals from existing clients & promotional activities
-Cross Sell
Conduct policy training for internal team members
Proactively resolve customer queries
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