Senior Support Engineer - Core Networks

About the Opportunity:

We are seeking a skilled Senior Support Engineer in the domain of 4G/5G IMS Domain to provide support to network function monitoring, customer reported problems according to established processes and contracted SLA. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual may also be involved in project delivery as part of the job role which will involve system integration, testing and upgrades.

What you will do:

• Act as the main support interface for the Customer across IMS domain for monitoring and maintaining IMS Nodes

• Provide support and lead team for incident, problem, and change management activities, support monitoring during cloud infra upgrades and baby sit post IMS nodes upgrades.

• Collaborate with global competence domain teams and be the interface towards customer.

• Ensure high availability, resiliency, and performance optimization of deployed solutions

• Participate in 24x7 emergency support if necessary

The skills you bring:

• Education: Bachelor’s (Btech or equivalent ) in engineering field.

• Domain Experience: 5 yrs of experience, Background in IT or Telecom operations; interest in cloud networks and 4G/5G infrastructure within production support contexts. IMS (VoLTE/VoWiFi) installation, integration and troubleshooting.

• Additional competence in 4G EPC (MME, SGW, PGW), 5G Packet Core & UDM is good

• Strong expertise in Core Products and Cloud native based telecom architectures