Relationship Manager - Business Lending (Emerging Market)

Job Requirements

Job Requirements

Role/ Job Title: Relationship Manager - Rural Business Banking

Function/ Department: Retail Banking

Job Purpose:

The role entails providing financial solutions to meet the working requirements of Rural business banking customers and ensuring best-in-class relationship management and customer experience to become their banking partner of choice. The role bearer is responsible for asset NTB client acquisition along with liabilities and FX deepening. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening.

Primary Responsibilities:

• Responsible for acquiring new customers for business banking with a detailed understanding of credit assessment.

• Knowledge on liability, Forex, trade and client relationships, delinquency management, relationship management, and an analytical mindset.

• Managing the portfolio effectively through continuous monitoring of accounts and renewals, enhancement, retention and ensuring portfolio hygiene with minimal open deferral and covenants.

• Develop a superior working relationship with branch banking for cross-leveraging & synergy optimization and work within the overall bank ecosystem with other stakeholders.

• Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.

• Recommend process changes to improve service efficiency and quality across the branch network.

• Demonstrated ability in sales planning and conceptualizing promotions and marketing initiatives.