IT Support Engineer

Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows — and this contract role will help manage day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 support.

What your impact will be

In your first year, you will:

• Improve IT support: Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support

• Enhancing global onboarding: manage laptop provisioning/de-provisioning (Mac & Windows) through our third-party partner

• Supporting onboarding/offboarding: run global processes and deliver IT training to employees

• Securing access: administer identity providers (Google Workspace, Okta)

• Building scalable processes: document best practices and grow the IT Knowledge Base

What we look for in this role