Project Manager, Staff

The Blackbaud Customer Success Services team is looking for a Project Manager for our Services PMO. Project Managers within our Services PMO are responsible for staffing, scheduling, and project management of professional services projects involving Blackbaud’s solutions. Project Managers serve as the main point of contact for customer and internal project teams and are responsible for the overall success of the project. Individuals in this role must have excellent customer service skills and are responsible for ensuring customers have a superior customer experience. Project Managers work with cross-functional teams to schedule and manage project delivery. This team is evaluated on project implementation process, customer care and customer satisfaction.

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

- This role supports customers and stakeholders primarily during U.S. business hours.

- Ability to work a schedule aligned with U.S. business hours, generally 9:00 AM to 5:00 PM Eastern Time (ET), with availability for customer-facing engagements during that time.

- Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

What you’ll do:

- Managing professional services projects for Blackbaud's customers.

- Conduct project kick-off and customer status meetings, ensuring clear and organized communication with all stakeholders.

- Work collaboratively with customers and internal teams to ensure project tasks are scheduled correctly and completed on time.

- Stays on a focused, efficient path for achieving results through monitoring project timeline and milestone progress.

- Maintain project data in internal systems and project management tool, including project status updates, forecasts, backlog updates etc.

- Address and resolve customer issues and feedback by collaborating with internal Blackbaud teams and maintaining effective communication with customers.

What you’ll bring:

- Demonstrated ability to manage a large volume of customers and projects concurrently