Program Management - General Manager - Lending

About Us

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited, which owns the Paytm brand, was founded by Vijay Shekhar Sharma.

Role Overview

We are looking for a high-impact Lender Partnerships & Business to drive our digital lending partnerships. In this role, you will own strategic relationships with banks and NBFCs, lead the complete credit funnel, drive unit economics, and launch innovative financial products to scale India’s largest lending platform.

Key Responsibilities

1. Own Lender Relationships & Business

Own day-to-day and strategic relationships with banks, NBFCs, and institutional lending partners.

Act as the primary business interface for assigned lender partnerships.

Understand lender priorities, risk appetite, products, commercials, and business objectives.

Drive regular business reviews with partners and identify strategic opportunities for growth.

Build strong relationships across business, product, credit, operations, and technology teams at partner organizations.

1. Funnel & Business Performance

Own the complete lending funnel—from sourcing and application to approval, disbursal, and portfolio performance.

Track key metrics including leads, applications, approvals, conversion, disbursals, Turnaround Time (TAT), rejection rates, and revenue.

Identify funnel leakages and work with internal and external teams to improve conversion rates and customer experience.

Develop business dashboards and actionable insights to drive day-to-day performance.

Own business targets and ensure delivery against agreed Key Performance Indicators (KPIs).