Product Manager, Real Time

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

Why this role matters

Customer intent is clearest in the moment they're interacting, and the window to act on it is short. Hitting that window is one of the hardest infrastructure problems in the data stack. You have to capture behavior the instant it happens, evaluate it against everything already known about the person, and return an answer in a few milliseconds. It's what powers the personalization that actually works: a storefront that reranks while you're still searching, an ad that stops following you once you've bought, or an AI conversation that already knows what you're trying to do. On stale data, the same experiences are generic at best and wrong at worst.

Until now, real-time experiences have been either functionally limited or only available to the most sophisticated companies through in-house tech. We're bringing real-time personalization to every brand, built on their own data, with their full history and nearly any logic they want to run. The Real-Time suite already powers experiences for some of the biggest brands and most-trafficked sites in the world, and since these capabilities are so new, the best use cases are still being invented. You'll decide where it goes from here.

What you'll own

You'll own our real-time products within Customer Data Infrastructure. This team is focused on capturing user behavior as it happens and enabling our customers to act on it in the moment. You'll be driving product decisions across an early but maturing, technically demanding suite that already powers some of our largest enterprise deployments: