M - Service Line Specialist

In This Role, You Will

• Support ServiceNow licensing activities including product mapping, SKU identification, entitlement validation, and licensing recommendations.
• Partner with sales and presales teams to address licensing inquiries, customer requirements, subscription renewals, and commercial requests.
• Prepare pricing worksheets, quote comparisons, renewal analyses, and commercial documentation while validating quantities, contract terms, and pricing assumptions.
• Assist with contract documentation, approval tracking, version control, and maintenance of audit-ready records related to licensing and subscription agreements.
• Monitor licensing requests, track open actions, prepare operational reports, and contribute to process improvement, governance, and automation initiatives.

What You Need to Have to Be Considered

• Experience in software licensing, SaaS pricing, quote operations, software asset management, renewals, commercial operations, or related functions.
• Good understanding of ServiceNow licensing models, subscriptions, pricing structures, entitlement management, and contracting processes.
• Experience preparing pricing analyses, quote comparisons, commercial documentation, and licensing support materials.
• Strong proficiency with spreadsheets, data validation, reporting, tracking tools, and structured documentation management.
• Excellent attention to detail, communication, stakeholder management, and the ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree or equivalent experience.
• Willingness to work during US business hours and provide extended support during critical business periods.

These Will Help You Stand Out

• Knowledge of Managed Service Provider (MSP) licensing models and governance processes.
• Experience supporting software renewals, subscription management, and entitlement compliance programmes.
• Familiarity with commercial contract review processes and cross-functional collaboration with legal, procurement, and finance teams.
• Understanding of software asset management practices and licensing optimisation strategies.