The Total Reward CoE is an integral part of our collective drive to bring customers to the centre of everything we do at BT Group.
As a CoE we design customer-centric total reward solutions that underpin outstanding business performance and differentiated individual total reward.
As a senior specialist, you will play a pivotal role in shaping and leading our total reward priorities, and delivering total reward solutions which support both our colleagues and our strategic business aspirations.
While operating at a developed level of conceptual thinking, you will help guide the business through change and risk management, ensuring that total reward practices are future proofed, customer-centric and underpin increased business performance.
What you’ll be doing
As a primary CoE contact, leads total reward advice, guidance and insight across the business unit(s) and Country. Within Group frameworks / policies, accountable for leading the development of customer-centric, data-led total reward solutions which deliver differentiated outcomes for differentiated performance across specific business unit(s) and geographies.
As a total reward expert, accountable with business unit/Corporate Unit (CU)/Country People and Culture teams for identifying opportunities and delivering solutions to enhance the effectiveness of total reward to drive improved business performance. Accountable for ensuring seamless Reward CoE activities and processes to deliver customer-centric solutions.
Accountable for driving increased leadership and line manager understanding of the value and impact of total reward adoption and use. Works with People and Culture teams to leverage opportunities to enable managers to make balanced, consistent and unbiased total reward decisions.
With CoE colleagues, identifies innovative ways to simplify total reward delivery and drive performance within and across business units through total reward insights.
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Implements and embeds total reward programmes (cyclical and change) across the business, as well as enhancing total reward value as part of the EVP.
Lead for Reward Regulatory Governance compliance in India co-ordinating relevant parties and ensuring key stakeholders are informed
Co-lead the application of BT’s Strategic Workforce Planning methodology with the P&C Director, India, delivering the BT enterprise requirements and India market landscape. Connected and collaborating with the Global BT SWP team.
Enable the P&C BPs in India, with the knowledge of the Global BT SWP framework, principles and tooling and partner on the implementation of OD and Change Management initiatives in India, where applicable
Partner with the Global BT OD Partner and OE Team on designing and implementing large OD initiatives including benchmarking, TOM and complex OD.
Support local OE work implementing job sizing, job architecture requirements etc, working closely with the Global BT OE COE ensuring utilization of global processes, principles and support India market nuances, wherever relevant
Brings external perspectives and ingrains best practice across the business to increase the impact of total reward on organizational performance.
Working closely with the Business Unit/Country P&CLT to contribute to the wider people strategy
Essential Skills / Experience
Essential Skills & Experience
Total Reward expertise: Significant experience in Total Reward, including compensation, benefits, recognition and performance. Ideally 10+ years’ experience leading Total Reward change in complex/global organisations.
Advanced Business Partnering: Proven ability to partner with and influence senior leaders, translating business goals into effective Total Reward programmes that drive business and individual performance.
Analytical & Problem-Solving: Expert analytical capability, including identifying root causes, interpreting data, developing solutions and making data-driven Reward decisions.
Change & Project Delivery: Expert change management and project delivery skills, with experience implementing Total Reward changes across a large organisation.
Data Storytelling & Business Insights: Ability to build compelling business cases for Reward change using data, analytics and customer insights.
Communication & Influence: Excellent communication skills, with the ability to communicate confidently and influence stakeholders at different levels, adapting style to the audience.
Innovation & Continuous Improvement: Demonstrated ability to identify opportunities for improvement, bring new ideas and contribute to thought leadership in Total Reward.
Collaboration: Strong internal and external relationship-building skills, with the ability to collaborate across operational, technical and specialist teams.
Governance & Risk Management: Significant experience managing compensation, benefits and pension programmes, with accountability for governance, risk management, compliance and reporting.
Desirable Skills / Experience
Desired Skills & Experience
Experience within a UK-headquartered or similarly complex global organisation, particularly in a disruptive/transformation environment.
Strong understanding of people drivers of organisational performance and financial levers/KPIs, with the ability to connect Reward strategy to wider business outcomes.
Experience using advanced analytics, insights or data visualisation to identify opportunities and optimise Reward effectiveness.
Experience delivering large-scale, complex or transformational Reward programmes across multiple geographies/business units.
Experience applying customer-centric design to Total Reward solutions and communicating complex insights in an engaging way.
Experience influencing C-suite / executive-level stakeholders on complex or sensitive Reward matters.
External benchmarking, professional networking and exposure to emerging Reward trends and practices; recognised as a subject-matter expert.
Experience building and leading cross-functional or virtual teams and developing capability through coaching and knowledge sharing.
Experience proactively identifying and mitigating people/reward risks and delivering operational improvements to strengthen governance and controls.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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