Lead, Incident Change

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

Warner Bros. Discovery is a global fast-paced entertainment and media company, which continues to grow around the world, as well as across emerging platforms.

The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, from our HCC location (Hyderabad, India) We are the first point of contact, as well as owners of Major IT Incident Incidents. This means Analysts within GTOC teams are also responsible for initiating the Major IT Incident process and procedures, to support our Platform Infrastructure. TOC Teams: 1st Line Network/Platforms, 2nd Line (Network/Platforms/Cloud/Domain Mgmt), Digital Platform Support Operations, Distribution Operations.

Reporting to an IT Operations Manager, carrying out the responsibilities of an Lead, Change and managing the Change Management process in the team. As Shift lead, the role plays an important role as both as escalation point of contact during crisis or P1s/Mis bridges, along with managing the team on workload allocation, follow up and management needs.

The role works extensively across all IT Infra teams (such as Network, Cloud, Storage, Server, etc.), business teams (Salesforce, HR, Finance, etc.) and leadership teams (Director+ and VP+) to manage both technical escalations/bridges, communication and/or driving resolution. The role acts as Incident Manager/Shift lead, driving the overall crisis and incident management for key incidents and issues.

This is a fast-paced, ever-evolving role that is required to provide key support for the Operations Manager, running and participating in major Incidents, chairing and managing some of WBD’s key event bridges but also being the main ‘Go To’ for engineers, and Ops managers. They must be able to cope well under pressure and provide mentoring to the rest of the team.