Work with business stakeholders to understand requirements, provide consulting-style advisory inputs, and deliver solutions aligned to project objectives and SOW commitments.
Provide on-call or after-hours support as required for critical production systems.
Required Skills and Qualifications
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Strong hands-on experience in PostgreSQL Database Administration, including installation, configuration, patching, upgrades, backup, recovery, replication, and performance tuning.
Experience supporting PostgreSQL databases on Microsoft Azure, including Azure VMs, Azure Database for PostgreSQL, storage, networking, monitoring, and security services.
Good understanding of Azure cloud architecture, availability zones, disaster recovery, scalability, cost optimization, and cloud best practices.
Experience with database migration, upgrade planning, data validation, rollback planning, and production cutover support.
Strong SQL skills with the ability to troubleshoot slow queries, locking, indexing, resource contention, and database performance issues.
Working knowledge of Linux and Windows server environments used for database hosting and administration.
Experience with monitoring and observability tools for database performance, availability, logs, alerts, and capacity trends.
Knowledge of ITIL processes including incident management, problem management, change management, and capacity management.
Ability to work independently, manage multiple priorities, and collaborate with cross-functional teams in an enterprise environment.
Strong communication, documentation, stakeholder management, and problem-solving skills.
Areas of responsibility Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency. Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams. Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards. Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment. Team Management-Collaborate with team members to resolve open tickets and service requests. Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
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