The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
Provide senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactions
Serve as key contributor to the Global KYC strategy and partner with the Global Management team to develop a target operating model encompassing people, process and technology
Ensure effective governance of tasks and processes with reference to internal policy and external regulation
Partner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices
Develop the ongoing KYC training plan to develop and enhance staff knowledge of business and product
Manage KYC Operations project book of work, including strategic program roll out and system enhancements
Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels
Create efficiencies through on-going utilization of low cost centers for data management
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Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Skills:
AI Literacy: Demonstrated understanding of core AI concepts, including machine learning, natural language processing (NLP), and generative AI, and their potential impact on the business.
AI Acumen - The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes
Ethical AI Awareness: Familiarity with the ethical considerations, potential biases, and responsible use of artificial intelligence in a business context
Proven ability to work independently and be self-starter
Exceptional organization and process management ability
Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy
Strong analytical skills and time management skills, excellent attention to details
Excellent written and verbal communication skills and aptitude in communicating with senior management
Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
Ability to work well under pressure and tight time frames
MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
Pro-active, flexible, have good organizational skills and must be team player.
Ability to work in a dynamic environment
Qualifications:
6-10 years of experience in KYC
Experience in managing people and team leads
Good command of reading and writing English.
Good PC skills with ability to pick up new software systems.
Co-operative, proactive with high sense of responsibility & teamwork
Ability to work under pressure and in a volatile environment
Attention to details with high accuracy in work; Strive for process improvement.
Display the ability to prioritize effectively to meet routine processing deadlines
Flexible enough to work as per Business timings.
Education:
Bachelor's degree/University degree or equivalent experience
Business KYC ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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